Privacy Policy

MetroFlex Gym (“we,” “us,” or “our”) is committed to protecting the privacy of our members, visitors, and website users. This Privacy Policy describes how we collect, use, and share information when you visit metroflexgym.com or interact with our services.

Information We Collect

We may collect the following types of information:

• Name, email address, and phone number when you submit a contact form or membership inquiry
• Billing information when you purchase a membership or day pass
• Usage data such as pages visited, time spent on site, and referring URLs
• Device information including browser type, operating system, and IP address

How We Use Your Information

We use collected information to:

• Process membership inquiries and respond to your questions
• Send information about gym services, events, and licensing opportunities
• Improve our website and user experience
• Comply with legal obligations

Story Submissions (“Your Story”)

When you submit a story through our “Your Story” feature, we collect:

• Your name, email address, and MetroFlex location
• Your story text, transformation type, years training, and social media handle (optional)
• Your consent to publish

If your story is approved and published, your name, location, story text, transformation type, and social handle may be publicly displayed on our website, blog, and social media channels. Your email address is never publicly displayed and is used only for internal follow-up. You may request removal of your published story at any time by emailing brian@metroflexgym.com.

SMS/Text Messaging

If you provide your phone number and opt in to receive text messages from MetroFlex Gym:

• We will send you occasional SMS messages related to your inquiry, appointment confirmations, membership information, event notifications, and general customer service
• Message frequency varies but does not exceed 5 messages per month
• Message and data rates may apply depending on your mobile carrier plan
• You can opt out at any time by replying STOP to any message
• Reply HELP for assistance or contact us at (817) 465-9331
• Your phone number will not be sold or shared with third parties for marketing purposes
• Consent to receive text messages is not a condition of purchasing any goods or services

AI Chat Assistant (Pulse)

Our website features Pulse, an AI-powered chat assistant. When you interact with Pulse:

• Your questions and messages are sent to our servers and processed using third-party AI services (such as OpenAI) to generate responses
• Chat sessions are temporary and are not permanently stored or linked to your identity
• We do not use your chat conversations for advertising or sell them to third parties
• Do not share sensitive personal information (financial details, medical records, passwords) in chat conversations

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our site.

Third-Party Services

We may use third-party services such as analytics providers and payment processors. These services have their own privacy policies and may collect information as described in their respective policies. We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

MetroFlex Gym
2921 S. Cooper St. #109
Arlington, TX 76015
Email: brian@metroflexgym.com
Phone: (817) 465-9331